Having a single contact for website hosting and support UK businesses need, along with website management and other areas of your online estate, such as socials and other business profiles, can provide several benefits.
I was working with a historic client recently, regarding the refresh of their website, something we’d built eight years ago. It’s still a reasonably decent website with a good structure but technology has moved on since it was first conceived.
Not only has the technology moved on but also the business it belongs to has developed and grown over the eight-year time frame. So much so, that their website no longer truly reflects the services the business provides, it also doesn’t capture their company values and ethos.
So, they need something new to carry them forward and add value to their business.
One of the things that struck me most about how easy the process will be with this client, was due to the fact we already had, not only the website but also the hosting login details too, as we built the site and host it too.
Never underestimate just how much time can be wasted when a client doesn’t have at least one of these or worse, neither of them. With hosting being the overall worst.
The worst case scenario: the website was built years ago and the person who held all the passwords has left. On top of that, they don’t know who built it or where the website is hosted.
Can we work with this scenario, of course, we can but nowhere near as quickly as we could if someone had these critical bits of information to hand.
Of course, as a business owner or manager, thinking about the company’s website and hosting, isn’t usually fore of thought. Unless it’s an eCommerce website or something that generates a constant feed of leads, then a website can go unnoticed and unloved for many years.
Having a single point of contact for everything makes sense, which is why 127 Media not only provides website design and development services but also website hosting and support that UK businesses can rely on.
How would I benefit from website hosting and support UK providers managed under one roof?
Here are 5 reasons why I think a single contact helps our clients and how it could help you, too.
- Simplified Communication: When you have a single contact, you only need to communicate with one person or team, saving time and reducing confusion. This can be especially important when dealing with technical issues, as you won’t have to navigate multiple support teams to get a resolution. When something goes wrong with a site we host, there’s no back-and-forth between a developer and a separate hosting company. We own both ends, and we fix it faster.
- Consistency: With a single contact, you can expect a consistent level of service across all aspects of your online presence. This can help ensure your website and other online assets are always up-to-date, secure, and functioning properly. Because we built the site and manage the hosting, we already know how it’s configured. There’s no starting from scratch every time something needs attention.
- Improved Efficiency: By consolidating your hosting, management, and online needs with a single provider, you can streamline your operations and reduce the number of vendors you need to work with. Consolidating your website hosting and support with a UK provider who understands your setup saves time whenever something needs doing. This can save you time and money, as well as simplify your billing and administrative processes. One invoice, one renewal date, one point of contact. It sounds simple because it is.
- Better Support: A single contact can provide more personalised support for your online presence. With a dedicated contact or support team, you can receive more focused attention and a higher level of service than you might get from a larger, more impersonal provider. We’ve supported some of our clients for over ten years. That history means we understand their business, not just their website.
- Greater Accountability: When you work with a single point of contact, you have one entity to hold accountable for the performance of your website, management, and online estate. This can help ensure that any issues are resolved quickly and to your satisfaction. There’s no pointing fingers between a developer and a host when something goes wrong. With 127 Media, the responsibility sits in one place.
If you’re looking for a single trusted contact for your hosting and website, we’re currently offering new clients fully managed UK business hosting at £179 plus VAT per year, with free migration and no long-term tie-in. Find out more here.
